LOS ANGELES, Aug. 18, 2020 /PRNewswire/ — SmartAction®, a leading provider of AI-powered virtual agents for contact centers, today announces its promotion of Gary Davis from President to Chief Executive Officer. Prior to President and CEO, Davis served as SmartAction’s Chief Operating Officer, steering SmartAction through record-setting growth and milestones that included landing its 100th large enterprise client and ranking as the top-rated Virtual Customer Assistant solution (4.8/5) on Gartner Peer Insights as rated by customer reviews1.
Davis brings more than 20 years of senior management experience leading companies in the areas of operations and technology. His deep understanding of the customer service, contact center, media and entertainment, and software industries has guided SmartAction solidly through the current COVID-19 crisis while optimizing its software development life cycle, project management, supply chain, and operational efficiency.
«Gary is the right leader at the right time for SmartAction,» said Renny Smith, SmartAction’s Chairman of the Board and Managing Partner of Staley Capital. «SmartAction has achieved great success during Gary’s tenure as Chief Operating Officer and again as President, so his promotion to CEO is a natural transition for the company.»
«I couldn’t be more excited for this next stage of growth at SmartAction and for the team we’ve assembled here that’s truly best-of-breed,» said Davis. «As a company that manages the AI-powered Customer Experience (CX) for more than 100 brands, including some of the most trusted in the world, we’re deeply committed to our mission to make it painless for brands to deliver frictionless experiences with conversational AI over voice and chat.»
In the last few months, that mission has lent itself toward a growing footprint in the Fortune 500, including clients that have won the Frost & Sullivan Award for «Excellence in Self-Service» and the Stevie Award for «Best Return on Customer Service Investment» as a result of their work with SmartAction.
Davis continued, «With customer reviews driving our top-rated standing, we do not intend to relinquish that position anytime soon. We have the industry’s most robust conversational AI technology stack. These tools, combined with our CX talent that designs, builds and operates AI-powered virtual agents for some of the world’s most iconic brands, SmartAction is uniquely positioned to help our partners succeed in one of the most complicated and challenging aspects of any business.»
We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat and text. As a result, our clients are able to free up their live agents to handle higher priority conversations. But don’t take our word for it – ask our CX-obsessed clients whose reviews rank SmartAction as the #1 Virtual Agent provider.
1All Gartner Peer Insights ratings and reviews are current as of 18 August 2020 in the Virtual Customer Assistants market. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
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